AI in Travel Law: Insights from the ITLN Conference 2025
From Hype to Real Use
A central message of the talk was the gap between expectations and reality. While AI is often framed as a disruptive force, today’s legal AI remains largely narrow and task-specific. It performs well in clearly defined areas such as document drafting, claim processing, or research, but it does not replace complex legal reasoning.
Where AI Creates Value—and Where It Doesn’t
This is especially visible in travel law, where AI is already delivering tangible value. It helps process high-volume claims, generate client communication, and streamline repetitive workflows. Rather than replacing lawyers, it allows them to focus on more complex and higher-value work. At the same time, adoption across the legal industry is accelerating, with both law firms and in-house teams integrating AI into their daily operations.
Risks and Responsibility
However, the presentation also emphasized that AI must be used carefully. Risks such as data leaks, bias, and unreliable outputs remain significant. AI can produce results that appear credible but are factually incorrect, making human oversight essential in every step of the process.
A Shift in How Lawyers Work
An important takeaway was that working with AI is becoming a new professional skill. The quality of output depends heavily on how clearly tasks are defined and communicated—much like briefing a junior colleague.
Looking ahead, AI has the potential to make legal services faster, more accessible, and more efficient. But its impact will depend on how it is applied in practice. As highlighted in the closing message of the session, lawyers are not passive participants in this transformation—they are actively shaping it.
